So long SugarSync, hello Dropbox

I’ve had some problems with SugarSync. My Leopard install died, and I also reformatted my Windows 7 machine to go from RC1 to the copy of RTM I received through MSDNAA. Now I can’t add my “new” machines to SugarSync because I’m at my two machine limit. Worse still, I can’t have my “new” machine take over and restore from their synced folders automatically. If I want to get all that stuff back I have to download them one by one over the web front end. I’d be better off if I rsync’d everything to one of my servers.

I put in a support request on the forum but got no reply. I could put in a support ticket, but I won’t bother. I’m just going to switch to dropbox.

What’s that you say? “But dropbox doesn’t have Windows Mobile support!” Well, I’m not convinced that SugarSync has it either. I installed their client and it crashed on launch. No error message, it just dies. I put in a support request and I’m told to reinstall. Okay, I use Remove programs, delete the CAB file from my downloads, clear my browser cache, redownload and reinstall. The issue persists. I reply to the ticket, and I’m told to reinstall. I use Remove programs, dig through the registry with Resco Registry Editor, delete any key that looks related, delete the CAB file, clear my cache, redownload and reinstall. The issue persists. I reply to the ticket.

What do you think I’m told in response? Yeah, reinstall.

SugarSync now has no advantages to Dropbox for me. I can see how the Magic Briefcase is useful for recovering files after a crash, but not the machine specific folders, and I might want to keep backups of folders without sharing them over all computers. I’ve already seen that their support is poor, so it’s time to try the other guys.